Refund policy
Returns & Refunds Policy
Most items we sell are made to order (printed on demand), and some are stocked and held by us. Because of this, our returns and refund rules differ depending on the type of item purchased.
If you are ever unsure about a product, please contact us at info@soccerwares.com before ordering.
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Clothing Items (Made to Order – No Size Returns)
Most of our clothing (including t-shirts, hoodies, babygrows, vests, hats and other apparel) is made to order using print-on-demand production. These items are created specifically for each customer and cannot be resold once returned.
For this reason:
We do not accept returns or exchanges for clothing items due to incorrect size, colour choice, or change of mind.
Please check all size guides carefully before ordering.
Clothing items can only be refunded or replaced if:
They arrive damaged
They are faulty or misprinted
You receive the wrong item compared with your order confirmation
If your clothing item has an issue, please contact us within 7 days of delivery and include:
Your order number
A short description of the issue
Clear photos of the item and the problem
Email: info@soccerwares.com
We will review the issue and arrange a replacement or refund where appropriate.
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Non-Clothing Items (30-Day Returns)
For products that we hold in stock (e.g., certain accessories, football gear, or non-POD items), we offer a 30-day return policy.
To be eligible, the item must be:
in the same condition it arrived
unused with tags attached (if applicable) in its original packaging
accompanied by proof of purchase.
To start a return, please email info@soccerwares.com.
Unless the item is defective or we made a mistake, return postage costs are the customer’s responsibility.
Items sent back without contacting us first will not be accepted.
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Damaged, Faulty or Incorrect Items
Please inspect your order on arrival. If anything is damaged, defective or incorrect, contact us immediately with photos so we can put it right.
This applies to both print-on-demand and stocked items.
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Exceptions / Non-Returnable Items
We cannot accept returns on:
Clothing items (unless faulty)
Personalised, customised or made-to-order products
Gift cards
Sale items clearly marked as non-returnable
Perishable or hygiene-related products (where applicable)
If in doubt, email us before sending anything back.
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Exchanges
Because most clothing is made to order, we cannot offer exchanges for size or colour.
If the item is eligible (non-clothing stock item), you may return it under the 30-day policy and place a new order for the item you want.
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European Union Buyers – 14-Day Right of Withdrawal
If your order is shipped to the EU, you may cancel or return your order within 14 days for any reason.
However, this right does not apply to:
made-to-order / print-on-demand clothing personalised items products that cannot be returned for hygiene reasons once opened.
Eligible items must be returned unused, with tags, and in original packaging.
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Refunds
Once we receive and inspect your return, we’ll notify you of approval or rejection.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since approval, please contact us at info@soccerwares.com.